Frequently Asked Questions
ABOUT SUSGAIN
SETTINGS & PREFERENCES
- Can I use the app on multiple devices?
- How can I change the location of my app?
- How do I change my email address?
- How do I reset my password?
- What should I do if I face issues logging in or using the app?
- Where can I find the Terms of Service and the Privacy Policy in the app?
- Why do I need to allow GPS and Camera?
IMPACT PARTNERS
HOW TO USE
- How are the points tracked?
- How can I add my user name and picture to my profile page?
- How can I earn susGain points for an activity?
- How can I log out of the app?
- How do I add a new data point/location to the app?
- How do I add/remove activities to/from my Do Good List?
- How do I contribute to the Community Goals?
- How do I create an account?
- How do I delete my account?
- How do I install the app?
- How do I rank on the leaderboard?
- How do I report to susGain an incorrect data point/location on the app?
- How does the susGain app work?
- How does the virtual world work?
- I accepted a challenge / added an activity to the list, which I cannot complete. How do I prevent my virtual world from going bad?
- I'm currently part of a community. What happens to my account when the programme ends?
- I'm unable to 'Confirm GPS', what shall I do?
- What are Activities and Challenges?
- What can my susGain points be used for?
- What is My Do Good List?
- What is the difference between a Community and Team Challenge?
- What is the QR scanner on the home page for?
- Where can I see the history of my points earned?
- Which other rewards can I earn with susGain?
- Why does my virtual world go bad?
- Will my susGain account be terminated if unused for extended periods of time?
COMMUNITY
- How can I join susGain as a corporate, school, club or other organisation?
- How can susGain be used at lager scale events?
- How do I contribute to the Community Goals?
- I'm currently part of a community. What happens to my account when the programme ends?
- What are some of the benefits of susGain for companies?
- What is the cost for setting up a customized community programme?
- What is the difference between a Community and Team Challenge?
OTHER QUESTIONS
susGain Pte Ltd
21 Tan Quee Lan Street #02-04 Heritage Place
Singapore 188108
Ⓒ susGain 2024